Agency for the Management of the Education System (AGSE) introduces new contact channels

A Agency for the Management of the Education System, IP (AGSEprovides new contact channels, with the objective of to facilitate and centralize the forwarding of requests e to ensure a faster and more effective response in response to various requests from the educational community and other entities.

General contacts with AGSE, IP addresses should be sent to the following email addresses, which will become the Agency's main institutional contact points:

• agse@agse.pt
• directors@agse.pt

This change is part of the process of consolidating the activity of AGSE, IP, as the entity responsible for managing key areas of the education system. A Centralizing contacts will improve the tracking of received requests and ensure greater efficiency. in your treatment.

It is also planned, implementation of an integrated communication solution which will allow for even stronger coordination with the various partners and stakeholders in the education system.

E72 remains the official structured customer service channel.

Meanwhile, remains operational, until the new communication channel becomes operational, the E72, the official electronic service channel of the Education Administration and preferred means of communication., accessible through SIGRHE, which allows for the submission of requests for clarification in a structured manner, with associated history and a commitment to respond within a maximum of 72 hours.

Previously used channels are no longer active.

As part of the ongoing reorganization, please be advised that The previously used contact channels are no longer active.. Therefore, the following addresses are no longer active:

• directors@dgae.medu.pt
• sindicatos@dgae.medu.pt
• cfescolas@dgae.medu.pt
• direcao@dgae.medu.pt
• dgae@dgae.medu.pt
• geral@dgae.medu.pt
• dgae@dgae.medu.pt
• projects-PRR@sec-geral.mec.pt
• EscolaDigital@sec-geral.mec.pt
• parqueescolar@sec-geral.mec.pt
• denuncias@sec-geral.mec.pt
• diretivo@agse.pt

A AGSE, IP thanks all users for their cooperation in this transition process. e reinforces its commitment to continue working closely with the educational community., contributing to an increasingly efficient, accessible, and high-quality public education service.